24 hour advance notice is required when canceling a treatment. This allows the opportunity for someone else to schedule a treatment.
If you are unable to give us 24 hours advance notice you will be charged 50% of the scheduled service price. This amount must be paid prior to your next scheduled treatment.
Anyone who either forgets or consciously chooses to forget their treatment for whatever reason will be considered a “no-show”. They will be charged for their “missed” treatment and future service will be denied until payment is made.
Appointment times have been arranged specifically for you. If you show up late or call in late to a treatment, that time shall be deducted from the session in order to accommodate others whose treatment follows yours. For example, if you had a scheduled 45 minutes massage treatment and show up 15 minutes late, the session is now 30 minutes. You will still be required to pay the full session fee.
Out of respect and consideration to the massage therapist and other customers, please plan accordingly and be on time.